Annet Steenbergen is co-founder/initiator of the Aruba Happy Flow project for the Government of Aruba. The Happy Flow project is the first single token initiative that creates a seamless flow of passenger facilitation from curb to gate through the reuse of biometrics and advanced cooperation between the public and the private sector.
In 2016 Annet took on the chair of IATA's Facilitation Working Group (FWG) and has a seat on the IATA's Passenger Experience Management Group. Since 2017 IATA started the One ID task force, residing under the FWG that is looking at creating interoperability between airports eco systems with a seamless passenger facilitation. This task force is working on creating standards and best practices to prepare the aviation industry for cross-border seamless travel.
Besides her work for the Government of Aruba she is a consultant on seamless passenger facilitation with a strong focus on stakeholder identity management cooperation, data sharing solutions and data privacy/GDPR. Annet is frequently invited as public speaker at international conferences.
Annet has had more than 20 years international experience working in the field of border management and public private cooperation at airports. Annet has previously worked in i.e. the Netherlands, Suriname and South Africa.